Basic and Advanced training | Conflict management for HR professionals

As a people manager, you are often confronted with tensions in organisations: You moderate conflict situations between management, executives and team members, sometimes also with external stakeholders such as applicants. At the same time, of course, you also have disagreements with superiors or colleagues.

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If tensions remain unresolved, they affect the productivity of individuals and entire teams, make people dissatisfied, demotivate them - and cost the company a lot of money. Perhaps you therefore also have a special responsibility in your HR role to de-escalate conflicts and respond professionally and in a solution-orientated manner? 

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Conflict management is a challenging task - especially when conflicts of interest, busy working days, sensitive issues and the high mental load of a people-centred role are added to the mix. 

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In order to meet these many demands, it is very helpful to have basic theoretical knowledge and tools for conflict management at hand. This will enable you to handle stressful situations with confidence and be part of the solution.